At Best one Network Technology Co., Limited, we value customer satisfaction and strive to provide high-quality products and services. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
To be eligible for a return:
- The item must be returned within 14 days of receipt.
- The item must be unused, in the same condition that you received it, and in the original packaging.
- Proof of purchase (e.g., order number, invoice) is required.
Non-Returnable Items
We do not accept returns for:
- Downloadable software or digital content
- Customized or special-order items
- Items damaged due to misuse or unauthorized modifications
Exchange Policy
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us first.
Return Process
To initiate a return:
- Contact our support team at runrunhuang96@gmail.com or +852 91767040
- Provide your order number, reason for return, and photo evidence if applicable
- After receiving return authorization, send the item to:
Return Address:
Best one Network Technology Co., Limited
RM03, 24/F, Ho King Comm CTR
2-16 Fayuen ST, Mongkok Kowloon,
Hong Kong
Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
- Shipping fees are non-refundable.
Need Help?
If you have any questions about your return or eligibility, please contact:
Email: runrunhuang96@gmail.com
Phone: +852 91767040
Contact Person: Johe